Next-Generations BPO & Customer Care
We build long-lasting partnerships with our clients, aiming to consolidate a relationship of mutual satisfaction.
Simply Digital, we make it real
Simply Digital represents the point of reference in Europe for BPO and Contact Center Outsourcing solutions.
Simply Digital was born from an entrepreneurial team with over 20 years of experience in Customer Care services, which makes use of the valuable collaboration of a team of professional managers whose primary objective is the constant improvement of the Customer Experience.
20 years of Customer Experience Service
operators
locations
millions of transactions
annually
years of experience
OUR VALUES
Our success is based on customer satisfaction. We guarantee quality and excellence in everything we do. We leverage the best technology to develop our market leadership. Human capital is the foundation of our success.
OMNI CHANNEL
We manage the entire customer contact value chain across all preferred communication channels, with the aim of providing a high-level customer experience. We work with every contact medium, both traditional and digital (phone, email, chat, social media, messaging, whatsapp). Leveraging high-level technology and experience.
OUR METHOD
We organize our operators' work to meet their specific needs, making them more related while working. We conduct continuous coaching and top-1 meetings with our operators, providing them with performance data in real time. We always try to maintain a better relationship with their expectations and those of the client.
Dedicated structures
We create dedicated contact centers providing high-level management among the best in the market.
CRM
Customer Experience, Loyalty Incentives, Problem Resolution, Fraud Protection, Telemarketing, Inbound Service.
Outbound Services
Inbound and Outbound services, sales, Lead Generation, Contract Renewals, Post Sale follow-up service, Social Media Monitoring, Client Collections.
Back Office
Order Entry, Client Management, Business Management, Post sales.